ETHICS POLICY

At Dubaidesertsafaritrip.com, we believe that a great experience is built on more than adventure – it is built on trust. This Ethics Policy sets out the principles and standards that guide how we operate, how we treat our guests, how we work with our partners, and how we represent the culture and environment of Dubai. We expect every member of our team and every partner we work with to uphold these standards.

Dubaidesertsafaritrip.com is a digital subsidiary of Travel Saga Tourism, specialising in desert safari tours, adventure activities, and customised desert experiences in Dubai.

Our Core Values

Everything we do is guided by the following principles:

Honesty — We represent our tours, prices, and inclusions accurately and truthfully. What you see on our website is what you get. We clearly identify the services included in each package and disclose any optional add-ons, upgrades, customisation charges, or other applicable additional costs before payment or confirmation
Safety — The wellbeing of every guest is our highest priority. We will never compromise on safety standards to reduce costs or increase capacity.
Respect — We treat every guest, partner, and community member with dignity, regardless of their nationality, background, religion, or travel style.
Responsibility — We are accountable for the experiences we deliver. When something goes wrong, we own it, address it, and work to prevent it from happening again.
Sustainability — The desert is a fragile and irreplaceable environment. We are committed to operating in a way that protects it for future generations.
Authenticity — We take guests beyond the typical tourist experience. Our goal is to offer a genuine connection with Arabian culture and desert landscapes, not a staged or superficial one.

Honesty in Marketing and Descriptions

We hold ourselves to a strict standard of accuracy in everything we publish — on our website, on third-party booking platforms, and across our social media channels.

All tour descriptions, itineraries, inclusions, and prices on our website reflect what guests will actually receive. Any changes are updated promptly.
We operate a zero hidden costs policy. The price shown at the time of booking is the price you pay. Any optional add-ons are clearly identified as such before any payment is made.
Customer reviews and testimonials published on our website are genuine and unedited. We do not fabricate, selectively remove, or incentivise positive reviews.
If conditions — weather, minimum group size, seasonal availability, or Ramadan restrictions — affect a tour, we clearly communicate those conditions at the time of booking.

Guest Safety and Duty of Care

Safety is a core operating principle at Dubaidesertsafaritrip.com, not a policy checkbox.

Vehicles used for dune bashing and desert transportation are inspected and maintained in accordance with applicable safety requirements.
All vehicles used for dune bashing and desert transportation are regularly inspected and maintained to the required standards.
We set and enforce passenger limits on all vehicles and activities. We will not exceed safe capacity under any circumstances.
Guests are provided with clear safety briefings before all high-activity experiences, including dune bashing, quad biking, and dune buggy rides.
We maintain the right to cancel or modify any activity at short notice if weather conditions, equipment, or safety assessments make it inadvisable to proceed. In such cases, guests may be offered an alternative arrangement, subject to availability. Any applicable refund will be handled in accordance with the refund terms stated in our Booking Policy.
Any safety incident is reported, documented, and reviewed internally within 24 hours to prevent recurrence.

Fair Pricing and Transparent Booking

We believe guests deserve to know exactly what they are paying for, with no surprises.

We display all prices on our website inclusive of the services listed. We clearly identify optional add-ons as such during the booking process.
Dubai Desert Safari Trip does not apply hidden charges, undisclosed booking fees, or last-minute price changes after confirming a booking.
We clearly communicate cancellation and refund terms at the time of booking and apply them consistently in accordance with the applicable Booking Policy.
Dubai Desert Safari Trip accommodate last-minute bookings where availability allows, at the same transparent pricing as advance bookings.

Respect for Culture and Heritage

Dubai’s desert is a place of deep cultural and historical significance. We take our responsibility to represent and respect that seriously.

Our guides are trained to present the history, traditions, and culture of the UAE with accuracy and respect.
We conduct traditional experiences during our tours, including falconry demonstrations, henna painting, Arabic coffee, and Bedouin-style camp hospitality, respectfully and with knowledgeable local involvement.
We do not use costumes, props, or staging that misrepresents or demeans Emirati culture.
The staff briefs guests on appropriate behaviour, dress code expectations, and photography etiquette before and during cultural experiences.

Environmental Responsibility

The desert ecosystem is fragile. We are committed to minimising the environmental footprint of every tour we operate.

We follow all routes and guidelines approved by Dubai’s environmental authorities. We do not venture into protected or restricted zones.
We enforce a strict no-littering policy at all times. All waste generated during our tours and at our camps is collected and disposed of responsibly.
We do not offer, promote, or partner with any experience that involves the exploitation or mistreatment of animals. All animal interactions, including camel rides and falconry demonstrations, are conducted with animal welfare as a priority.
We commit to progressively reducing the environmental impact of our vehicle fleet and camp operations.

Our People and Partners

We hold our team and partners to the same ethical standards we set for ourselves.

All staff receive training on customer care, safety, and the standards outlined in this policy before working with guests.
We do not tolerate discrimination, harassment, or disrespectful behaviour from any staff member toward a guest, and equally, we do not tolerate abusive behaviour from guests directed at our staff.
Our customer support team is held to the same standards of honesty and professionalism as our on-the-ground guides and drivers
We work only with partners and suppliers who share our commitment to safety, honesty, and responsible operations.
We do not accept or offer bribes, kickbacks, or undisclosed commissions in any business relationship.

Conflicts of Interest

All staff and partners must declare any personal or financial interest that could influence the services they provide or recommend to guests. When someone identifies a conflict of interest, they must disclose and manage it appropriately. For more information about our company, services, and experience, visit our About Us page.

Reporting an Ethics Concern

If you witness or experience anything that conflicts with the standards set out in this policy, we want to know. Please contact us at:

Email: [email protected]
Phone / WhatsApp: +971 4 268 4645 | +971 50 3399740
Subject line: Ethics Concern

All reports are treated with discretion and reviewed by management. We do not tolerate retaliation against anyone who raises a concern in good faith.

Policy Updates

We review this Ethics Policy annually or when significant changes to our operations make an update necessary. The Last Updated date at the top of this page reflects the most recent revision. We welcome feedback on this policy at feedback@travelsaga.com